Services
Support and maintenance
Software needs care after launch: updates, security patches, monitoring, small improvements. We keep your systems healthy, whether we built them or someone else did.
Launch is the beginning
Operating systems, browsers, libraries and external APIs change constantly. Without regular maintenance, even good software slowly becomes slow, insecure or broken.
A support plan replaces emergency fixes with steady care, and gives you a clear contact when something needs attention.
What we offer
Monitoring
Uptime, errors and performance watched continuously, with alerts.
Updates and security patches
Regular updates of frameworks, libraries and servers.
Bug fixes
Problems analysed and fixed according to agreed priorities.
Small improvements
Ongoing adjustments as your processes change.
Takeover of existing systems
We review, document and take over software built by other teams.
How it fits together
Connects to
- Your live systems
- User requests
- Monitoring alerts
Support plan
Used by
- Stable systems
- Regular updates
- Monthly report
What a plan includes
Care
- Scheduled updates
- Backups checked regularly
- Security monitoring
Response
- Clear priority levels
- Agreed response times
- One point of contact
Transparency
- Ticket history
- Monthly activity report
- Recommendations for improvements
Typical scenario
An illustrative example of the kind of project we build, not a description of a specific client.
Situation
A company depends on a portal built years ago by a freelancer who is no longer available. Nobody knows how it works, and it has not been updated since.
What we build
A technical review and documentation, security updates, monitoring, and a monthly plan for fixes and small improvements.
Result
A documented, updated system and a team to call when something changes.
How the project runs
Technical review
Code, servers, backups and security checked and documented.
Stabilise
Urgent updates and fixes first.
Agree the plan
Priorities, response times and monthly scope.
Ongoing care
Monitoring, updates and requests handled under the plan.
Review
Regular reports and suggestions for improvement.
What you receive
- Monitored, updated systems
- Documentation of the system
- Ticket history
- Monthly report
- Recommendations
Technologies we use
- Uptime and error monitoring
- Automated backups
- CI/CD pipelines
- Dependency and vulnerability scanning
- Ticketing
Questions about this service
Can you support software you did not build?
Yes. We start with a review and documentation, then take it over step by step.
How fast do you respond?
Response times depend on priority and are agreed in the support plan. Critical issues come first.
Is support mandatory after a project?
No. Support is a separate, optional agreement. Many clients choose it because systems need regular updates.
What do you need from us?
Access to the systems and a contact person who can confirm priorities.
Related services
All services
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